Contact Us

We would like to hear from you.

If you need help or information about any of our services or if you would like to volunteer, please contact us at:



0345 4582914 or 0117 9166461


0117 9166462


3rd Floor, Brunswick Court
Brunswick Square
Bristol BS2 8PE

Our premises are accessible with a ramp, lift, parking and accessible toilet (on ground floor).

Parking: If you are driving, there is metered parking spaces around Brunswick Square and nearby Portland Square.

Get in touch

You can contact us via our Helpline

Telephone Helpline Opening Hours

Mon 10am-12noon / 1pm-3pm / 8pm-10pm
Tue 10am-12noon / 1pm-3pm / 8pm-10pm
Wed 10am-12noon / 1pm-3pm
Thu & Fri 10am-12noon

0345 458 2914
0117 916 6461

Webchat Opening Hours

Mon 1pm-3pm / 8pm-10pm
Tue 10am-12noon / 8pm-10pm
Thu & Fri 10am-12noon

We will never end a chat without warning. If your chat closes unexpectedly it is probably a connection issue, so please try again!


If you are an agency who would like to make a referral please contact us on our Helpline number or email us