Contact Us

If you need support or information about our services, please contact the helpline:


0345 4582914 or 0117 9166461



Please see the bar on the right hand side and webchat button in the banner at the top of the page.

For more general enquiries, including volunteering:


0117 9166462


3rd Floor, Brunswick Court
Brunswick Square
Bristol BS2 8PE

Our premises are accessible with a ramp, lift, parking and accessible toilet (on ground floor).

Parking: If you are driving, there is metered parking spaces around Brunswick Square and nearby Portland Square.

Get in touch

You can contact us via our Helpline

Telephone Helpline Opening Hours

Mon 10am-12noon / 1pm-3pm / 8pm-10pm
Tue 10am-12noon / 8pm-10pm
Wed & Thu 10am-12noon / 1pm-3pm
Fri 10am-12noon

0345 458 2914
0117 916 6461

Webchat Helpline Opening Hours

Mon 1pm-3pm / 8pm-10pm
Tue 10am-12noon / 8pm-10pm
Thu & Fri 10am-12noon

We will never end a chat without warning. If your chat closes unexpectedly it is probably a connection issue, so please try again!


Helpline Email
You can also email us for information and support:

General Enquiries
For more general enquiries, please email

If you are an agency who would like to make a referral please contact us on our Helpline number or email us