Complaints Policy 2018-03-08T11:03:10+00:00

Womankind supports hundreds of women each year and aims to provide the best possible service for everyone. Sometimes someone can feel unhappy or dissatisfied with the service and that is why we have a complaints procedure. Sometimes we can put things right; sometimes we can only explain ourselves and apologise. However, what you tell us helps us to look at how we do things and helps us to improve the service.

I am dissatisfied, what do I do?

Misunderstandings and problems can often be resolved on an informal basis. Don’t be afraid to contact a member of staff or the Director of Womankind. She might be able to deal with the problem straight away.

If you think the problem needs to be looked at more formally then, you can follow our complaints procedure. You can contact us directly or by letter, email or phone (contact details below). You will be given a complaints form to complete and a copy of our complaints procedure. If you need assistance in filling in the form, we will be happy to help, or you could get help from the Citizen’s Advice Bureau.

Address:
Womankind, Bristol Women’s Therapy Centre
3rd Floor Brunswick Court, Brunswick Square, Bristol, BS2 8PE

Telephone: 0345 4582914 or 0117 9166461

Email: info@womankindbristol.org.uk

What happens next?
  • We wish to deal with any complaints and concerns as fairly and as promptly as possible.
  • We will take your concerns seriously and will treat your complaint confidentially.
  • The complaints procedure outlines what steps we will take.
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